o Communicate with customers via phone, email, and chat
o At least 1 - 3 years' of relevant work experience
o Excellent phone etiquette and excellent verbal, written, and interpersonal skills
o Provide accurate, valid and complete information o Keep records of customer grievances and transfer to the relevant department.
o Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
o Support sales efforts with in-depth product and business knowledge.
o International clients dealing with exposure o To maintain a thorough knowledge of the company’s products and service offerings